When you invest in a set of high-quality wheels, you expect performance and durability that last. Nashville Performance has built a reputation for delivering exactly that, but even the best products benefit from clear, transparent policies. This guide provides a thorough breakdown of Nashville Performance’s wheel warranty and customer support policies, so you can purchase with confidence and know exactly what to expect if an issue ever arises.

Nashville Performance’s Wheel Warranty

Nashville Performance backs every wheel they sell with a limited warranty designed to protect against defects in materials and workmanship. This warranty reflects the company’s commitment to quality and gives customers peace of mind long after the purchase is complete.

Warranty Duration

The standard warranty period is two years from the original date of purchase. During this time, Nashville Performance will repair or replace any wheel that fails due to a manufacturing or workmanship defect, at no charge to the customer. This coverage applies to the original owner only, so be sure to retain your proof of purchase.

What Is Covered

The warranty explicitly covers the following types of failures when they occur under normal use:

  • Manufacturing defects in materials, such as cracks, porosity, or voids in the casting
  • Workmanship issues like improper welding, machining errors, or finish flaws not caused by external factors
  • Structural integrity problems that arise from factory assembly or material inconsistency

What Is Not Covered

The warranty excludes a range of common damage scenarios that are not related to manufacturing quality. Understanding these exclusions helps avoid misunderstandings when filing a claim:

  • Damage from accidents, collisions, curb impacts, or road hazards (potholes, debris, etc.)
  • Corrosion, pitting, or finish degradation caused by environmental exposure, road salt, or chemical cleaners not approved by the manufacturer
  • Alterations or modifications made after purchase, such as machining, painting, or drilling for custom hardware
  • Normal wear and tear, including minor scratches, scuffs, and fading from long-term use
  • Damage resulting from improper installation, incorrect torque, or failure to follow maintenance guidelines

How to File a Warranty Claim

If you believe your wheel has a defect covered under warranty, the process is straightforward:

  1. Contact Nashville Performance’s customer support team via phone, email, or the website contact form. Provide your order number, a description of the issue, and clear photos of the defect.
  2. A support representative will review your submission within one to two business days and determine if the issue qualifies for warranty service.
  3. If approved, you’ll receive a return authorization and instructions for shipping the wheel back. Nashville Performance covers the cost of return shipping for valid warranty claims.
  4. Once the returned wheel is received and inspected, a replacement or repaired wheel will be shipped out. Processing typically takes three to five business days after receipt.

Keep in mind that you are responsible for the initial shipping to return the wheel unless otherwise arranged. Nashville Performance encourages customers to retain the original packaging to avoid damage during transit.

Warranty Transferability

The standard two-year warranty applies only to the original purchaser. If you sell your vehicle or the wheels to a new owner, the warranty does not transfer. However, Nashville Performance offers an optional extended protection plan that can be purchased at checkout, which may include transferability features. Check with the sales team for current options.

Customer Support Policies

Nashville Performance aims to deliver an outstanding customer experience from order placement through long-term ownership. Their support policies are designed to be responsive, fair, and easy to navigate.

Contact Methods

Customers can reach Nashville Performance through multiple channels:

  • Phone support: Available Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time. Expect a representative to answer within a few minutes during business hours. After-hours voicemails are returned the next business day.
  • Email support: Use the dedicated support email address found on the contact page. The team commits to a response within 24 hours on business days, often sooner.
  • Online contact form: Available on the website for submitting warranty claims, returns, or general inquiries. Submissions are routed to the appropriate department automatically.
  • Live chat: Some product pages offer a live chat widget during business hours for quick questions about fitment, compatibility, or order status.

Return and Exchange Policy

Nashville Performance accepts returns on most wheels within 30 days of delivery, provided the items are in original condition and packaging. Here’s what you need to know:

  • All returns require a Return Merchandise Authorization (RMA) number. Return shipments without an RMA will be refused.
  • Wheels must be unworn, uninstalled, and free of any cosmetic damage. Tires must not have been mounted or driven on.
  • Original packaging—including boxes, foam, and inserts—must be intact. Missing packaging may result in a restocking fee.
  • Refunds are processed to the original payment method within 10 business days of receiving and inspecting the return. The refund includes the purchase price minus shipping costs unless the return was due to an error by Nashville Performance.
  • Exchanges are handled similarly. Once the returned wheel is received and inspected, the replacement item is shipped at no additional cost for standard shipping. Expedited shipping options are available for an extra fee.

Important: Custom or special-order wheels, as well as clearance items, may have modified return policies. Always check the product listing or confirm with support before purchase.

Refund Process

For returns that qualify, refunds include the full item price less any original and return shipping charges. If the return is due to an error on Nashville Performance’s part (wrong size sent, defective item not covered under warranty, etc.), the company covers all shipping costs and issues a full refund. Refunds typically appear in your account within five to seven business days after the refund is initiated.

International Shipping and Support

Nashville Performance ships to many international destinations, though customs duties, taxes, and brokerage fees are the responsibility of the customer. International returns are accepted, but the customer must pay return shipping. Warranty service is still honored for international customers, but shipping costs for replacements may be shared or partially covered depending on the situation. Contact support before ordering from outside the United States to confirm specific terms.

Tips for Ensuring Your Wheels Stay Protected

Even with a solid warranty, proactive care goes a long way in extending the life of your wheels and avoiding unnecessary headaches. Follow these best practices to keep your Nashville Performance wheels looking great and performing optimally.

Proper Installation and Maintenance

Always have wheels installed by a certified tire professional. Incorrect mounting or torque can cause vibration, warping, or damage that voids the warranty. After installation, re-torque the lug nuts after the first 50–100 miles of driving, as the wheels settle in. Use a torque wrench set to the manufacturer’s specification, not an impact gun. Regularly inspect your wheels for signs of imbalance, corrosion, or curb rash. Clean them with pH-neutral wheel cleaners and soft brushes to preserve the finish. Avoid automatic car washes that use harsh brushes or high-pressure sprays directly at the wheel face.

Documentation and Record Keeping

Your warranty is only as good as your paperwork. Keep your original purchase receipt, warranty card, and any correspondence with customer support in a safe place. If you ever sell the wheels, providing these documents can add resale value. For warranty claims, having detailed records and photos of the defect speeds up the process. Also, note the date of purchase and the warranty expiration date on your calendar so you don’t miss any deadlines.

Recognizing Potential Issues Early

Pay attention to changes in ride quality, vibration at highway speeds, or unusual tire wear patterns. These can indicate a wheel issue that might be covered under warranty if it stems from a defect. If you curb a wheel, inspect it carefully for cracks or bends. Minor cosmetic damage is normal, but structural damage should be reported to support immediately—even if you’re outside the 30-day return window, the warranty may still apply if the damage reveals a manufacturing flaw. Don’t attempt to repair wheels yourself or take them to an unauthorized shop; that usually voids warranty coverage.

Making the Most of Your Purchase

By understanding Nashville Performance’s warranty and support policies, you take full advantage of the protection and service they offer. Whether you are a first-time buyer or a repeat customer, reading these policies carefully before buying ensures you know your rights and responsibilities. The company’s dedication to quality is evident in their two-year warranty and responsive customer support channels. For additional peace of mind, consider exploring extended warranty options at checkout.

For more wheel care guidance, check Tire Rack’s wheel care tips. If you ever run into a dispute about a warranty claim, resources like the Better Business Bureau can help mediate. And for general consumer rights regarding product warranties, the Federal Trade Commission’s consumer protection page offers valuable information. With the right knowledge and a little proactive care, your Nashville Performance wheels will deliver performance and style for years to come.